Desventajas: Bait and switch on need for Mexico specific insurance which cost 3x of the rental car cost.
Desventajas: Tried to charge us double the price when we got there, plus a $3000 deposite. Everyone there was having issues, it was a horrible scam!
It will be the last. They would not release the car to us without us purchasing their collision insurance. We even called our credit card company and had a Spanish speaking agent talk to the manager. His response to us was that he was short of cars and might not rent to us at all. It was Christmas week, very busy, otherwise we'd have tried another company. Our final cost was over $500 for 6 days in a subcompact car.
Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.
Cancún tiene muchos hoteles, la ancianoía de ellos están situados en la zona hotelera. Es una franja larga sobre la playa con muchos hoteles y centro turísticos de varios pisos de estilo hispanoamericano. Al otro flanco de la isla (la costa de la Carencia) las cosas son un poco más tranquilas, pero para aquellos que están buscando alojamiento más al estilo mexicano, el centro de Cancún es una mejor opción.
* TripAdvisor LLC no es una agencia de reservas y no cobra honorarios por sus servicios a los usuarios del sitio... (más)
(they first wanted a $ 15000.00 credit card deposit.) After all of the fees, taxes and liability insurance, I ended up paying more than twice the price I was quoted and agreed on through the Kayak website. I will not use Firefly again, and may not use Kayak again for supporting Firefly's scams. When Kayak gives a car rental quote that includes all taxes and fees, that price must be true and cannot change, as it did with Firefly, when the customer arrives in a foreign country to pick up the car. Also, if there is a required "national liability insurance," that fact and the cost for that insurance must be listed on the quote I received and agreed on from Kayak. Avoid Firefly car rental. They are dishonest and unprofessional.
We spent literally $40 for taxi parking king for the place. We finally we back to hotel zone budget and they manage to help us from that location with all our reservations. Wish we could've done that in the beginning. Wasted 2 hrs of our morning and wasted money on taxi.
Esta Infracción de cortesía no implica costo alguno a los turistas, siendo su objetivo señalar la violación cometida y exhortar a conducir cumpliendo con las reglas de tránsito. La aprobación de cortesía es aplicada hasta en dos ocasiones al mismo vehículo y/o conductor y no procede en los casos de actos y omisiones graves contrarios a lo que se dispone en el presente Reglamento."
Rente dos vehículos en díVencedor pasados, al devolverlos sentí como dos buitres se acercaron a mi al cobrar el click here transporte le dieron una Reverso revisando lo y en la oficina me dicen que trae un rebelión nuevo, aclaro quemo tome los seguros, y me enseñan un formato donde no aparecía el rebelión se lo pido y al revisarlo vi que no era mi firma luego de un tiempo y agenciárselas según ellos aparece mi reporte conmigo tema y un disculpe Ud.
Horrible car, horrible experience, a lot because the car rental is sketchy and also because Kayak should provide better information to their costumers. I would suggest go to one of the rental companies that you know and trust even if you'll have to pay a bit more, at the end it will even pasado, since this place hide all the other fees.
Ventajas: They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was no pressure to buy more insurance.
Desventajas: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract.
The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE